– Friday, 8am – 5pm
Reservation and Payment Policy
A minimum of 7 days notice is required to secure rental equipment. An additional 20% fee will be charged for short notice (less than 7 days notice)
To confirm a reservation, a 25% non-refundable deposit is required. We will hold an order for 7 days pending receipt of the deposit. Payment is due in full at time of pickup or delivery. We accept all major credit cards. There is a $25 charge for returned checks. All checks will be electronically processed.
The hours for standard delivery and pick-up are Monday - Friday 8:30 am - 5:00 pm, and Saturday 9:00 am - 12 noon. The fee for delivery AND pick-up within the city limits of Chattanooga is $100 minimum. For delivery only OR pick-up only, the minimum fee is
$50 one way.
The Before/After Hours delivery AND pick-up minimum fee is $200. For Before/After Hours delivery only OR pick-up only, the minimum fee is $100 one way.
Before Hours is 7:00 - 8:30 am and After Hours is 5:01 - 9:00 pm. Premium After Hours pickup and delivery is from 9 :01 - 11:30 pm and will be charged an additional fee depending upon location and amount of equipment.
If delivery is during business hours and pick-up is After Hours, or on the weekend, the part of the delivery or pick-up that falls outside of regular business hours will be charged accordingly.
Any delivery or pick-up more than 10 miles from our Latta Street office (Amnicola Highway) is charged at $4 per mile (measured one way).
We will not deliver or pickup over 50 miles from our showroom.
WHAT DELIVERY & PICK-UP SERVICES INCLUDE
Delivery and pick-up services include unloading and loading all rented equipment at the rental address. At the driver’s discretion, the equipment may be taken (rolled or carried) to the exact site for set-up. Delivery and/or pick-up services do not include for ShowTime employees to hand carry equipment through narrow doors, up or down stairs, or distances over 35 feet. Any of the above scenarios for equipment delivery or pick-up will be subject to a minimum fee of $20 per hour per employee.
Delivery and/or pick-up services do not include set-up or take down. If the equipment is not set-up by ShowTime employees, ShowTime will expect the equipment to be stacked in the same place and condition it was received by the customer. In the event equipment is still set up when we arrive to pick-up, reasonable take down charges will be added to the contract.
If you desire for ShowTime employees to set-up and/or take down your rental equipment, please discuss your needs with your ShowTime representative when you reserve your equipment.
(prices and policies subject to change without notice)