423-624-2040
423-629-4826 (Fax)
1220 Latta St
P.O. Box 5576
Chattanooga, TN 37406

Monday – Friday, 8am – 5pm
Saturday 9am - noon

sales@showtimechattanooga.com

Common questions and answers
about renting equipment for your event.

Q- How much will it cost per person for rentals?
A- For a sit-down dinner with tables, chairs, linens, china, flatware, glassware, etc, you can estimate from $8-$15 per person. If you are renting a tent, add an additional $4-$8 per person. However, there are many variables to consider and you should meet with your coordinator to determine your exact needs.

Q -How much room do I need?
Seating Capacity Guidelines:
Cocktail party (Stand up).................. 6 sq ft per person
Dinner (Banquet tables) ...................10 sq ft per person
Dinner (Round tables) .....................12 sq ft per person
Dance Floor .................................... 6 sq ft per person
Buffet Area ...................................100 sq ft per table
Bar Area ......................................150 sq ft per bar
DJ ...............................................150 sq ft

Q- How soon in advance should I make reservations?
A- Early planning ensures product availability. A deposit is used to confirm an order that verifies the equipment is available for your function.

Q- When will the items be delivered?

A- Items rented for a typical weekend event would be delivered on Friday and picked up on Monday. This will give you plenty of time to setup and decorate. But please be aware that rates quoted are for a single use and charges are for time out whether equipment is used or not.

Q- Does the rental fee include delivery?
A- Delivery is offered as a service to the customer and a delivery fee is added as a line item to the rental contract. Delivery fees vary according to mileage, difficulty of equipment placement, and time of day. Delivery fees are NOT negotiable. Delivery fees are subject to change without notice due to the volatility of fuel prices. The customer that pays a deposit to confirm a reservation will secure a delivery fee that is currently in place.

Q- What if I’m not there when the truck delivers/picks up?
A- It is best to make arrangements to have someone there on the day of delivery to confirm the quantity and condition of the items. Unless other arrangements are made, generally a signature and balance of payment due at the time of delivery and failure to provide either of these will cause the truck to leave without unloading the equipment.

Q- Do I have to wash the china and flatware before returning?
A- China, glassware and flatware must be rinsed and free of food and placed back in their racks or containers. A cleaning charge of up to half the rental may be charged if items are not rinsed.

Q- How do I prepare the linens for return?
A- Linens should be free of food and candle wax. Linens are delivered in plastic bags, but should not be placed in plastic bags after use as this may cause mildew. If the linens have mildew or wax there will be an additional charge of at least $15.00 per cloth.

Q- How should I prepare tables and chairs for pick up?
A- Tables and chairs should be folded closed and stacked as they were delivered.

Q- What happens if something is broken, damaged, or missing?
A- The customer is responsible for the equipment from the time of delivery until the time of pickup. Charges for broken, damaged, or missing equipment will be added to your contract.

Q- Why are you guys so darned picky about everything?
A- We do this for a living, and we pride ourselves in being as professional as possible. We help more people get married or have a significant event every weekend than most people have in their lives. We will strive to help make your event a complete success with a minimal amount of stress. The following guidelines will help ensure a successful outcome.

1. If you change your order, we will send you a copy of the changed order. You MUST read it and verify that the changes are correct. It protects both of us that no mistake has been made on either the first or the 15th change of an order. Please read every contract that we send you, because for every change that you make, we’ll send you an updated copy of the order.

2. Please know that if we make a mistake, we will fix it. We just need to know in time to fix it. If anything is wrong with your order, please contact us the minute that you become aware of a problem and we will jump over the moon to help.

3. We really do enjoy the fact that your event is special, but please understand that the more you change your order, the greater chance there is that there may be an error. So do everyone a favor and keep changes to a minimum. We will make every effort to help you have the best event possible. It will only help our business for your event to make big smiles.